Check out these great online web tools for small business shared by Inc, Magazine. Great ideas here.

Find Out Who is Visiting Your Website

Demandbase lets you know when those blue-chip customers are knocking at your virtual door. Its free real-time ticker analyzes your visitors’ IP addresses and compares them with information from sources such as Dun & Bradstreet and LexisNexis. With those data, Demandbase can tell you the names of the companies at which many of your visitors work. Click on a company name, and Demandbase will sell you the name and contact information for a lead at that company. Demandbase has been called the iTunes of CRM, and it’s almost as affordable: The average cost per lead is just $1.80.

Calendar, Meet Social Networking

LuckyCal aims to make it easier for you to meet up with friends or business contacts. The free Web tool, which launched in December, integrates your work and personal calendars with those of your employees, friends, and business associates (as long as they give you permission). The main benefit could be for road-weary sales teams; LuckyCal will scan your colleagues’ and clients’ Outlook calendars and Facebook profiles and e-mail you when they are in your area. LuckyCal plans to charge for an enterprise version that launches later this year.

Reduce Your Carbon Footprint

Three new software programs can help companies cut carbon emissions. Edison (verdiem.com/edison), CO2 Saver (co2saver.snap.com), and Carbon Control Software (carboncontrolsoftware.com) all use Windows power settings to reduce the energy consumed by computers while they are idle. All the programs provide information on how much carbon you have saved, and Edison estimates how much money you have saved as well. The personal versions of the programs are free. Carbon Control Software’s business version costs $10.50 and up per license per year and Verdiem, the maker of Edison, has a corporate version that sells for $20 per computer per year. It may be worth the price: Globally, IT infrastructure emits as much carbon as the aviation industry, according to research firm Gartner.

Ditch That Phone Tree

Fonolo.com has mapped out the automated customer service phone trees of 200 companies. Log on, click on the department you want to reach (reservations at American Airlines, for example), and Fonolo will make the call, navigate the system, and call you when it has reached your desired department. When we used it to call Citibank, it connected us with a rep in less than 20 seconds, compared with two minutes when calling directly. Fonolo has an iPhone app as well.

Save Money on Travel

When you cancel a flight, you are entitled to a refund of the taxes and fuel charges you paid — even on a nonrefundable ticket. For 25 euros ($32), MissRefund.com will get that money for you. The company has secured refunds as large as $262; the average is $101. If you don’t receive a refund, you don’t have to pay. Meawhile, Vayama.com is an airfare booking site focused on routes and destinations that aren’t generally available online, like Seattle to Denpasar, Bali. But it doesn’t always have the best prices, particularly on run-of-the-mill trips, so make sure to shop around. Airfarewatchdog.com scours listing sites such as Travelocity and Orbitz to find the best deals, even on small airlines like Allegiant. And Yapta.com will alert you when a good price appears on the flight you want. If the price falls after you have bought the ticket, Yapta will, for $15, try to get you a refund or credit for the difference.

Name Your Price for Coding Help

The world’s largest community of software developers and graphic designers is now ready to serve small companies. Since 2001, TopCoder has been holding coding and design competitions to help companies like ESPN develop new software tools, websites, and logos. Late last year, it launched TopCoder Direct, a do-it-yourself version that allows small and midsize companies to get in the game. Log in at topcoder.com/direct, describe what you want, and determine how much money you will award the first- and second-place finishers. When the submissions come in, you pick the best. A prototype for a simple website might cost $1,200.

Skype on Steroids

Chances are you have a cell phone, a work phone, a home phone, a couple of e-mail accounts, and maybe an instant-messaging program. With free software from VoxOx, you can keep them all in one place. Import contacts from all of your e-mail and IM accounts. Then, e-mail, IM, text, or call anyone you know, all through VoxOx. Every user gets a phone number, which shows up in the caller ID of the person receiving the call. If someone uses the number to call you, you can pick up at the computer or have the call forwarded to any phone. But there is one drawback: VoxOx gives users only two free hours of calls. Then, you can either pay a fee or get more free calls by watching ads.

[via INC MAGAZINE]

Twitter is the canary in the coal mine of public opinion — for celebrities, politicians, and, of course, corporations. When European discount carrier Ryanair lashed out at “lunatic bloggers” after a Web designer reported a glitch on the airline’s site, its online reputation dipped as low as its fares. Conversely, Mars got a sweet treat when it posted Skittles-related tweets on its Web site, learning immediately how people felt about the candy.

Twitter’s explosion from microblogging curiosity to mass-media phenomenon [0] has awakened a lot of companies to just how fast memes spread on the Internet today. Make a mistake like Ryanair’s — or Johnson & Johnson’s offensive Motrin ads last winter — and the response is brutal. Get it right like shoe retailer Zappos and bask in the love. How can you know if your canary is singing or dead? These tools will help you monitor not just Twitter but everywhere the online conversation involves your brand.

TweetDeck [1]. To follow the raging tweetstream, you need a dashboard. This free download splits your Twitter feed into subgroups, letting you follow shout-outs (@replies) in one window and specific searches in other views. For instance, Pepsi could follow Mountain Dew, Gatorade, Tropicana, and Frito-Lay in four different search fields, receiving instant feedback on announcements and ad campaigns.

Scout Labs [2]. Need to monitor feedback on your new product? Scout Labs reads blog posts and social-networking comments from around the globe and judges them by their words and tone. The sentence “I love Amazon but the Kindle 2 is disappointing” gets properly parsed as a positive comment for Amazon but a negative one for its e-reader. This ultra-targeted approach allows clients such as Charles Schwab, HP, and Netflix to follow comments in real time and react quickly. Pricing starts at $99 a month for five searches.

BlogPulse [3]. This free feature from Nielsen Online searches the blogosphere for what’s happening with your brands. Type in a few keywords and track the number of mentions over the past six months, and view them in a handy fever chart. You can also trace the roots of a Web conversation and learn more about key Web influencers.

Vanno [4]. It’s Digg for reputation. Readers vote on news stories, opinion, and gossip about more than 5,800 companies, and Vanno mashes it up into a numerical score. The free site tracks these companies based on 25 topics, including job satisfaction, customer service, and social responsibility. At press time, Cisco was No. 1.

CoTweet [5]. This free service (currently in limited beta) allows multiple people to tweet from the same user name, using software to replicate the success of Zappos’s hundreds of staff bloggers, including CEO Tony Hsieh, within one account. Employees can delegate tasks, track conversations, schedule posts, and best of all, identify the people behind the brand.

TNS Cymfony [6]. If you need a more heavyweight tool (starting at $40,000 a year), TNS Cymfony goes beyond simple keyword analysis across the Web and analyzes grammar. It also includes crisis PR solutions that track key bloggers, journalists, and consumers. (Nielsen Online’s Buzzmetrics [7] service offers similar features.) During the past Super Bowl, TNS Cymfony reported that the teaser for the anticipated summer hit Transformers: Revenge of the Fallen earned seven times the buzz of the average ad during the big game.

Use these seven tools and you won’t have to worry about revenge; your brand will be transformed into an agile, respected member of the Web’s social swirl.

Get your business going, keep it going strong or take it in a new direction with this compilation of web sites for entrepreneurs.

At last count there were approximately 10 gazillion websites out there. Where’s a business owner to start when looking for valuable information? If you’re reading this, it means you’re on Entrepreneur.com, which is a good start. Read on for 64 more vital online spots you should know about.

Accounting Terminology Guide
http://nysscpa.org/prof_library/guide.htm
If you need to know what a specific accounting term means, no matter how obscure, this is the site for you. Hosted and maintained by the New York State Society of CPAs, nearly 500 accounting terms are defined on this site, all sorted in an easy-to-use alphabetical list.

AccountingWEB
www.accountingweb.com
Updated daily, this site offers accounting industry news, information, tips, tools, resources and insight–everything you need to prosper and interact with other accounting professionals.

Adweek Online
www.adweek.com
This is the online edition of Adweek, a popular print magazine focusing on all things advertising and marketing. This site features the inside scoop on what’s going on in the marketing departments of high-profile companies and corporations.

American Association of Franchisees and Dealers
www.aafd.org
This organization represents the rights of both franchisees and dealers. Here you can learn about upcoming events, read some free publications online, order other publications from the bookstore, and become a member.

Backpack
www.backpackit.com
Backpack is a web-based service that makes organizing your company’s information easy. Backpack lets you make pages that can contain any combination of notes, to-dos, images, files and so on.

Better Business Bureau
http://us.bbb.org
Browse or search for a business or charity’s reputation. Included are instructions for how to file a consumer or B2B complaint.

BizBuySell
www.bizbuysell.com
Looking to buy a franchise? There’s a good chance you’ll find one here. From restaurants in California to auto shops in Florida, you can search more than 25,000 businesses currently for sale, many of which are franchised.

Bizwomen
www.bizwomen.com
Bizwomen is an online community for women business executives and entrepreneurs to connect, support one another, learn and grow. You can share and explore ideas with women across the United States or in your neighborhood to help grow your business.

Business Owner’s Tool Kit
www.toolkit.com
With an emphasis on problem solving, this site features more than 5,000 pages of free cost-cutting tips, step-by-step checklists, real-life case studies, startup advice, and business templates to small-business owners and entrepreneurs.

Business Owners Idea Cafe
www.businessownersideacafe.com
Managed by successful entrepreneurs and the authors of several guides on forming and running a business, this site includes numerous award-winning resources, along with practical advice, business news and humor.

BrandChannel.com
www.brandchannel.com
Run by internationally acclaimed brand consultancy Interbrand, BrandChannel.com provides a global perspective on brands and the art of branding. Site features include in-depth feature articles, conference announcements, career resources and access to white papers.

Brandweek
www.brandweek.com
A leading source of news and information for the branding industry, it’s also the only online trade magazine to offer saturation coverage at all levels of the brand-activation process.

Catalyst
www.catalystwomen.org
Catalyst is a leading corporate research and advisory organization that works with businesses to build inclusive environments and expand professional opportunities for women.

Chief Marketer
www.chiefmarketer.com
A content-rich website, Chief Marketer provides marketing executives with insights into key marketing issues, innovations and practical solutions.

CPAdirectory
www.cpadirectory.com
When April rolls around and you find yourself scrambling to find a CPA, this site will help. Billed as “the largest online database of Certified Public Accountants,” here you can search for CPAs by ZIP code, name, industry or area of specialty.

Customer Service Group
www.customerservicegroup.com
New Jersey-based Alexander Communications Group (ACG) uses this site to provide practical information free of charge to customer service professionals. If you work in the customer service industry, be sure to sign up for Service Starters, ACG’s free customer service industry eNewsletter.

Customer Service Manager
www.customerservicemanager.com
If you work in customer service, this website is for you. Here you will find an active community of customer service professionals, along with daily news, reviews, articles and resources aimed at improving customer service.

Customer Service Zone
www.customerservicezone.com
Customer service expert Robert Bacal’s website for customer service professionals, The Zone offers information to help businesses of all sizes and their employees provide efficient and effective customer service.

Direct Marketing Association
www.the-dma.org
The Direct Marketing Association is the largest trade association for businesses that are interested and involved in direct, database and interactive global marketing. Here you can learn more about the DMA, become a member and access its services.

Electronic Frontier Foundation: Intellectual Property
www.eff.org/issues/intellectual-property
EFF works to preserve balance and ensure that the internet and digital technologies empower consumers, creators, innovators, scholars, and average citizens. This section of the EFF website spotlights current challenges and solutions facing the intellectual property rights of everyone.

Entrepreneur.com / WomenEntrepreneur.com
www.entrepreneur.com/ womenentrepreneur.com
Published by the same people who bring you Entrepreneur magazine, this is an excellent site for entrepreneurs, featuring a solid collection of articles and tips from experts, plus hundreds of links to other entrepreneurial resources on the web. WomenEntrepreneur.com offers additional articles, blogs and resources specific to women for starting and growing their businesses.

Entrepreneur Connect
econnect.entrepreneur.com
Entrepreneur‘s social networking site is a gathering place for thousands of business owners. Take part in discussions, join like-minded business owners in groups, and give and receive valuable advice from the trenches.

Entrepreneur.com’s Trade Publication Directory
www.entrepreneur.com/tradepublication/category/index.html
Don’t miss one of the internet’s largest searchable databases of trade publications. From agriculture and biotech to purchasing and procurement, Entrepreneur.com has your industry’s trade publication listed here.

Fambiz.com
www.fambiz.com
Fambiz.com is the internet’s leading website for owners and employees of family controlled companies. Managed by Northeastern University’s Center for Family Business, here you will find insight on every family run business topic imaginable.

Federal Trade Commission: Franchise and Business Opportunities
www.ftc.gov/bcp/franchise/netfran.htm
This site has lots of information, including an FAQ section, Guide to the FTC Franchise Rule, consumer alerts, Before You Buy pamphlets, and state disclosure requirements.

Franchise.com
www.franchise.com
Learn more about available franchise opportunities or advertise your franchise to potential buyers at this site, which aims to connect franchise buyers and sellers, as well as anyone thinking of starting one.

Franchise Expo
www.franchiseexpo.com
If you’re thinking about buying a franchise, do your research here; you’ll find detailed information on nearly every franchising opportunity known to man.

Franchise Zone by Entrepreneur.com
http://www.entrepreneur.com/franchises
Dedicated to linking enthusiastic entrepreneurs with the top franchises, this site provides all the information you need to find the best franchises and become a successful franchisee. How-to articles, advice from experts and lists of the top franchises in various categories make this the first site to turn to for those considering the purchase of a franchise.

FreshBooks
www.freshbooks.com
FreshBooks is an online invoicing and time-tracking service that helps businesses of all sizes save time, get paid faster and look professional.

Fundability
www.fundability.com
Fundability is a marketplace where entrepreneurs and investors can find funding success. Founded by entrepreneurs and investors, Fundability’s Company SnapShot, Deal Search Engine, and DiligenceRoom provide intelligent online tools for the savvy entrepreneur.

Glide
www.glidedigital.com
Glide is a complete mobile desktop providing a secure and scalable platform for personal and collaborative computing.

Google Checkout
www.googlecheckout.com
This online payment system works alone or as an alternative to systems already in place. Customers don’t have to share credit card information with merchants that use the system, and identity protection is increased.

Google Docs
www.google.com/docs
The folks at Google deliver a free web-based word processor and spreadsheet, which allow you to share and collaborate online. Google Docs accepts most popular file formats, including DOC, XLS, ODT, ODS, RTF, CSV, PPT, and more.

Hoover’s
www.hoovers.com

Hoover’s gives you access to up-to-date information about industries, companies and key decision makers. Great for professionals working in sales, marketing, business development, and others who need intelligence on U.S. and global companies, industries, and the people who lead them.

Idea Locker
www.bkfk.com
One of the best invention/patent sites on the Web for novice innovators of all ages, this site is specifically designed for kids. It provides information on how to invent, famous inventors and discoveries.

Internal Revenue Service
www.irs.gov
Business owners can get all of their federal and business tax information–not to mention forms–directly from the source. It’s also a good place to stay current on tax laws that affect business owners.

Jobfox
www.jobfox.com
Started by the former CEO of CareerBuilder.com, Jobfox walks you through creating a skills inventory and then tells you which employers are looking for people with those exact skills. The Jobfox site also provides a free trackable resume and career web page to showcase your skills, experience and work samples.

Kauffman Foundation
www.kauffman.org
The Kauffman Foundation delivers an up-to-date and relevant website dedicated to furthering our understanding of the phenomenon of entrepreneurship and to advancing entrepreneurship education and training. Check out the Resource Center for getting started information on business operations, sales and marketing, human resources, finance and accounting, and the like.

LinkedIn Jobs
www.linkedin.com/jobs
Whether you’re looking for a new job or trying to help someone else find the perfect job, LinkedIn can help you find and get in touch with the people you need to contact. Create a profile and click the Jobs tab to get started.

Microsoft Small Business Center
www.microsoft.com/smallbusiness
A vehicle for selling various Microsoft small-business products, this site also provides plenty of excellent information and advice entirely for free. If you’re starting or running your own small business, Microsoft’s Small Business Center is an excellent place to learn from the experts.

Mint
www.mint.com
Entrepreneurs can get help with the personal finances, money management and budget planning. In addition, Mint offers free financial planning software.

National Association for the Self-Employed
www.nase.org
The NASE provides its self-employed members with support, education and training. The organization conducts surveys relevant to the needs of the self-employed and posts articles business owners can use.

National Association of Women Business Owners
www.nawbo.org
NAWBO is a fierce advocate for women business owners, providing resources and support. It can help women get access to government contracts that most business owners don’t know about.

PayPal
www.paypal.com
Perhaps the best-known payment system, PayPal allows web sites to receive and send money electronically. Business owners and customers find PayPal easy to use–and secure.

Salesforce.com
www.salesforce.com
Easy-to-use web-based customer relation management tools for your entire company, including online solutions for sales, service, marketing, and call center operations.

Small Business Administration
www.sba.gov
Here you can learn how to start your own business and finance it. The site also provides information on business opportunities, local SBA offices, laws and regulations, and much more.

Survey of Current Business
www.bea.gov/scb
The monthly Survey of Current Business is the definitive source of information by the U.S. Bureau of Economic Analysis about its economic accounts. Monthly updates present the latest national, international, regional, and industry estimates, and keep business leaders up to date on relevant BEA issues and initiatives.

Survey Monkey
www.surveymonkey.com
Put your finger on the pulse of your customers with this free basic service. Create and publish custom online surveys to gather data you can use.

TradePub.com
www.tradepub.com
If you’re looking for a trade publication, you’re likely to find it here. This site features an extensive list of free business, computer, and engineering trade newsletters and magazines, all of which you can subscribe to for free.

U.S. Chamber of Commerce
www.uschamber.com
Find your local branch, figure out how to start, learn about new taxes and much more at the national Chamber of Commerce site.

U.S. Copyright Office
www.copyright.gov
Find all of the forms, publications and information you need to copyright your original work.

U.S. Department of Labor: Office of Small Business Programs
www.dol.gov/osbp
The OSBP promotes opportunities for small businesses, especially disadvantaged businesses, women-owned businesses, HUBZone businesses and businesses owned by disabled veterans.

U.S. Patent and Trademark Office
www.uspto.gov
Official site for searching the U.S. patent database. Includes international treaties, statutes and patent news.

VentureDeal
www.venturedeal.com
Easy-to-use database with the latest information on U.S.-based venture-backed technology companies, senior management, company financings, and M&A transactions. Updated daily, this site offers a convenient way of accessing critical information related to business development, funding searches and venture capital investment goals.

VisualCV
www.visualcv.com
VisualCV reinvents your resume using technologies that transform the way in which resume data is presented, accessed and shared. VisualCV allows you to easily build and manage online career portfolios that come alive with informational keyword pop-ups, video, pictures and professional networking.

Wesabe
www.wesabe.com
The site offers financial advice, analysis and planning for business owners.

Word of Mouth Marketing Association
www.womma.org
Official website of WOMMA, where you can find the latest thinking on a variety of Web 2.0 marketing strategies, including word of mouth marketing.

Work.com
www.work.com
The small-business owner’s manual on where to go, what to know, and how to get the most value from the ever-growing array of web resources for business. The site features more than 2,000 how-to guides written by business experts and organized by common business tasks and challenges.

Women’s Work
www.wwork.com
Women’s Work is dedicated to helping women move from standard 9-to-5 jobs to flex careers–telecommuting, small business and other options. This site is packed with articles, advice, how-to guides, flexible career choices, and success stories to inspire and motivate.

Wufoo
www.wufoo.com
Wufoo is a web-based application that removes inefficiency and tediousness from the form-building process. Wufoo reduces what used to take trained professionals days (if not weeks) into something that can be done by anyone in minutes.

Yelp
www.yelp.com
Yelp provides a fun and engaging website for “passionate and opinionated influencers to share the experiences they’ve had with local businesses and services.” Watch out because “yelping” can be quite addictive.

Zimdesk
www.zimdesk.com
Zimdesk provides all the features and functionality you would expect from a standard desktop PC. The difference is that Zimdesk runs from an internet browser, allowing you to access all your applications, files, games and accessories from any computer.

Zoho
www.zoho.com
Zoho offers a suite of office productivity tools online, including a word processor, spreadsheet program, invoicing tool, presentation creator, web-conferencing functions and calendar organizers.

This list was compiled by the Entrepreneur.com staff, with a major assist from Mikal E. Belicove, author of the 2009 Internet Directory: Web 2.0 Edition.

[via Entrepreneur]