Get your business going, keep it going strong or take it in a new direction with this compilation of web sites for entrepreneurs.

At last count there were approximately 10 gazillion websites out there. Where’s a business owner to start when looking for valuable information? If you’re reading this, it means you’re on Entrepreneur.com, which is a good start. Read on for 64 more vital online spots you should know about.

Accounting Terminology Guide
http://nysscpa.org/prof_library/guide.htm
If you need to know what a specific accounting term means, no matter how obscure, this is the site for you. Hosted and maintained by the New York State Society of CPAs, nearly 500 accounting terms are defined on this site, all sorted in an easy-to-use alphabetical list.

AccountingWEB
www.accountingweb.com
Updated daily, this site offers accounting industry news, information, tips, tools, resources and insight–everything you need to prosper and interact with other accounting professionals.

Adweek Online
www.adweek.com
This is the online edition of Adweek, a popular print magazine focusing on all things advertising and marketing. This site features the inside scoop on what’s going on in the marketing departments of high-profile companies and corporations.

American Association of Franchisees and Dealers
www.aafd.org
This organization represents the rights of both franchisees and dealers. Here you can learn about upcoming events, read some free publications online, order other publications from the bookstore, and become a member.

Backpack
www.backpackit.com
Backpack is a web-based service that makes organizing your company’s information easy. Backpack lets you make pages that can contain any combination of notes, to-dos, images, files and so on.

Better Business Bureau
http://us.bbb.org
Browse or search for a business or charity’s reputation. Included are instructions for how to file a consumer or B2B complaint.

BizBuySell
www.bizbuysell.com
Looking to buy a franchise? There’s a good chance you’ll find one here. From restaurants in California to auto shops in Florida, you can search more than 25,000 businesses currently for sale, many of which are franchised.

Bizwomen
www.bizwomen.com
Bizwomen is an online community for women business executives and entrepreneurs to connect, support one another, learn and grow. You can share and explore ideas with women across the United States or in your neighborhood to help grow your business.

Business Owner’s Tool Kit
www.toolkit.com
With an emphasis on problem solving, this site features more than 5,000 pages of free cost-cutting tips, step-by-step checklists, real-life case studies, startup advice, and business templates to small-business owners and entrepreneurs.

Business Owners Idea Cafe
www.businessownersideacafe.com
Managed by successful entrepreneurs and the authors of several guides on forming and running a business, this site includes numerous award-winning resources, along with practical advice, business news and humor.

BrandChannel.com
www.brandchannel.com
Run by internationally acclaimed brand consultancy Interbrand, BrandChannel.com provides a global perspective on brands and the art of branding. Site features include in-depth feature articles, conference announcements, career resources and access to white papers.

Brandweek
www.brandweek.com
A leading source of news and information for the branding industry, it’s also the only online trade magazine to offer saturation coverage at all levels of the brand-activation process.

Catalyst
www.catalystwomen.org
Catalyst is a leading corporate research and advisory organization that works with businesses to build inclusive environments and expand professional opportunities for women.

Chief Marketer
www.chiefmarketer.com
A content-rich website, Chief Marketer provides marketing executives with insights into key marketing issues, innovations and practical solutions.

CPAdirectory
www.cpadirectory.com
When April rolls around and you find yourself scrambling to find a CPA, this site will help. Billed as “the largest online database of Certified Public Accountants,” here you can search for CPAs by ZIP code, name, industry or area of specialty.

Customer Service Group
www.customerservicegroup.com
New Jersey-based Alexander Communications Group (ACG) uses this site to provide practical information free of charge to customer service professionals. If you work in the customer service industry, be sure to sign up for Service Starters, ACG’s free customer service industry eNewsletter.

Customer Service Manager
www.customerservicemanager.com
If you work in customer service, this website is for you. Here you will find an active community of customer service professionals, along with daily news, reviews, articles and resources aimed at improving customer service.

Customer Service Zone
www.customerservicezone.com
Customer service expert Robert Bacal’s website for customer service professionals, The Zone offers information to help businesses of all sizes and their employees provide efficient and effective customer service.

Direct Marketing Association
www.the-dma.org
The Direct Marketing Association is the largest trade association for businesses that are interested and involved in direct, database and interactive global marketing. Here you can learn more about the DMA, become a member and access its services.

Electronic Frontier Foundation: Intellectual Property
www.eff.org/issues/intellectual-property
EFF works to preserve balance and ensure that the internet and digital technologies empower consumers, creators, innovators, scholars, and average citizens. This section of the EFF website spotlights current challenges and solutions facing the intellectual property rights of everyone.

Entrepreneur.com / WomenEntrepreneur.com
www.entrepreneur.com/ womenentrepreneur.com
Published by the same people who bring you Entrepreneur magazine, this is an excellent site for entrepreneurs, featuring a solid collection of articles and tips from experts, plus hundreds of links to other entrepreneurial resources on the web. WomenEntrepreneur.com offers additional articles, blogs and resources specific to women for starting and growing their businesses.

Entrepreneur Connect
econnect.entrepreneur.com
Entrepreneur‘s social networking site is a gathering place for thousands of business owners. Take part in discussions, join like-minded business owners in groups, and give and receive valuable advice from the trenches.

Entrepreneur.com’s Trade Publication Directory
www.entrepreneur.com/tradepublication/category/index.html
Don’t miss one of the internet’s largest searchable databases of trade publications. From agriculture and biotech to purchasing and procurement, Entrepreneur.com has your industry’s trade publication listed here.

Fambiz.com
www.fambiz.com
Fambiz.com is the internet’s leading website for owners and employees of family controlled companies. Managed by Northeastern University’s Center for Family Business, here you will find insight on every family run business topic imaginable.

Federal Trade Commission: Franchise and Business Opportunities
www.ftc.gov/bcp/franchise/netfran.htm
This site has lots of information, including an FAQ section, Guide to the FTC Franchise Rule, consumer alerts, Before You Buy pamphlets, and state disclosure requirements.

Franchise.com
www.franchise.com
Learn more about available franchise opportunities or advertise your franchise to potential buyers at this site, which aims to connect franchise buyers and sellers, as well as anyone thinking of starting one.

Franchise Expo
www.franchiseexpo.com
If you’re thinking about buying a franchise, do your research here; you’ll find detailed information on nearly every franchising opportunity known to man.

Franchise Zone by Entrepreneur.com
http://www.entrepreneur.com/franchises
Dedicated to linking enthusiastic entrepreneurs with the top franchises, this site provides all the information you need to find the best franchises and become a successful franchisee. How-to articles, advice from experts and lists of the top franchises in various categories make this the first site to turn to for those considering the purchase of a franchise.

FreshBooks
www.freshbooks.com
FreshBooks is an online invoicing and time-tracking service that helps businesses of all sizes save time, get paid faster and look professional.

Fundability
www.fundability.com
Fundability is a marketplace where entrepreneurs and investors can find funding success. Founded by entrepreneurs and investors, Fundability’s Company SnapShot, Deal Search Engine, and DiligenceRoom provide intelligent online tools for the savvy entrepreneur.

Glide
www.glidedigital.com
Glide is a complete mobile desktop providing a secure and scalable platform for personal and collaborative computing.

Google Checkout
www.googlecheckout.com
This online payment system works alone or as an alternative to systems already in place. Customers don’t have to share credit card information with merchants that use the system, and identity protection is increased.

Google Docs
www.google.com/docs
The folks at Google deliver a free web-based word processor and spreadsheet, which allow you to share and collaborate online. Google Docs accepts most popular file formats, including DOC, XLS, ODT, ODS, RTF, CSV, PPT, and more.

Hoover’s
www.hoovers.com

Hoover’s gives you access to up-to-date information about industries, companies and key decision makers. Great for professionals working in sales, marketing, business development, and others who need intelligence on U.S. and global companies, industries, and the people who lead them.

Idea Locker
www.bkfk.com
One of the best invention/patent sites on the Web for novice innovators of all ages, this site is specifically designed for kids. It provides information on how to invent, famous inventors and discoveries.

Internal Revenue Service
www.irs.gov
Business owners can get all of their federal and business tax information–not to mention forms–directly from the source. It’s also a good place to stay current on tax laws that affect business owners.

Jobfox
www.jobfox.com
Started by the former CEO of CareerBuilder.com, Jobfox walks you through creating a skills inventory and then tells you which employers are looking for people with those exact skills. The Jobfox site also provides a free trackable resume and career web page to showcase your skills, experience and work samples.

Kauffman Foundation
www.kauffman.org
The Kauffman Foundation delivers an up-to-date and relevant website dedicated to furthering our understanding of the phenomenon of entrepreneurship and to advancing entrepreneurship education and training. Check out the Resource Center for getting started information on business operations, sales and marketing, human resources, finance and accounting, and the like.

LinkedIn Jobs
www.linkedin.com/jobs
Whether you’re looking for a new job or trying to help someone else find the perfect job, LinkedIn can help you find and get in touch with the people you need to contact. Create a profile and click the Jobs tab to get started.

Microsoft Small Business Center
www.microsoft.com/smallbusiness
A vehicle for selling various Microsoft small-business products, this site also provides plenty of excellent information and advice entirely for free. If you’re starting or running your own small business, Microsoft’s Small Business Center is an excellent place to learn from the experts.

Mint
www.mint.com
Entrepreneurs can get help with the personal finances, money management and budget planning. In addition, Mint offers free financial planning software.

National Association for the Self-Employed
www.nase.org
The NASE provides its self-employed members with support, education and training. The organization conducts surveys relevant to the needs of the self-employed and posts articles business owners can use.

National Association of Women Business Owners
www.nawbo.org
NAWBO is a fierce advocate for women business owners, providing resources and support. It can help women get access to government contracts that most business owners don’t know about.

PayPal
www.paypal.com
Perhaps the best-known payment system, PayPal allows web sites to receive and send money electronically. Business owners and customers find PayPal easy to use–and secure.

Salesforce.com
www.salesforce.com
Easy-to-use web-based customer relation management tools for your entire company, including online solutions for sales, service, marketing, and call center operations.

Small Business Administration
www.sba.gov
Here you can learn how to start your own business and finance it. The site also provides information on business opportunities, local SBA offices, laws and regulations, and much more.

Survey of Current Business
www.bea.gov/scb
The monthly Survey of Current Business is the definitive source of information by the U.S. Bureau of Economic Analysis about its economic accounts. Monthly updates present the latest national, international, regional, and industry estimates, and keep business leaders up to date on relevant BEA issues and initiatives.

Survey Monkey
www.surveymonkey.com
Put your finger on the pulse of your customers with this free basic service. Create and publish custom online surveys to gather data you can use.

TradePub.com
www.tradepub.com
If you’re looking for a trade publication, you’re likely to find it here. This site features an extensive list of free business, computer, and engineering trade newsletters and magazines, all of which you can subscribe to for free.

U.S. Chamber of Commerce
www.uschamber.com
Find your local branch, figure out how to start, learn about new taxes and much more at the national Chamber of Commerce site.

U.S. Copyright Office
www.copyright.gov
Find all of the forms, publications and information you need to copyright your original work.

U.S. Department of Labor: Office of Small Business Programs
www.dol.gov/osbp
The OSBP promotes opportunities for small businesses, especially disadvantaged businesses, women-owned businesses, HUBZone businesses and businesses owned by disabled veterans.

U.S. Patent and Trademark Office
www.uspto.gov
Official site for searching the U.S. patent database. Includes international treaties, statutes and patent news.

VentureDeal
www.venturedeal.com
Easy-to-use database with the latest information on U.S.-based venture-backed technology companies, senior management, company financings, and M&A transactions. Updated daily, this site offers a convenient way of accessing critical information related to business development, funding searches and venture capital investment goals.

VisualCV
www.visualcv.com
VisualCV reinvents your resume using technologies that transform the way in which resume data is presented, accessed and shared. VisualCV allows you to easily build and manage online career portfolios that come alive with informational keyword pop-ups, video, pictures and professional networking.

Wesabe
www.wesabe.com
The site offers financial advice, analysis and planning for business owners.

Word of Mouth Marketing Association
www.womma.org
Official website of WOMMA, where you can find the latest thinking on a variety of Web 2.0 marketing strategies, including word of mouth marketing.

Work.com
www.work.com
The small-business owner’s manual on where to go, what to know, and how to get the most value from the ever-growing array of web resources for business. The site features more than 2,000 how-to guides written by business experts and organized by common business tasks and challenges.

Women’s Work
www.wwork.com
Women’s Work is dedicated to helping women move from standard 9-to-5 jobs to flex careers–telecommuting, small business and other options. This site is packed with articles, advice, how-to guides, flexible career choices, and success stories to inspire and motivate.

Wufoo
www.wufoo.com
Wufoo is a web-based application that removes inefficiency and tediousness from the form-building process. Wufoo reduces what used to take trained professionals days (if not weeks) into something that can be done by anyone in minutes.

Yelp
www.yelp.com
Yelp provides a fun and engaging website for “passionate and opinionated influencers to share the experiences they’ve had with local businesses and services.” Watch out because “yelping” can be quite addictive.

Zimdesk
www.zimdesk.com
Zimdesk provides all the features and functionality you would expect from a standard desktop PC. The difference is that Zimdesk runs from an internet browser, allowing you to access all your applications, files, games and accessories from any computer.

Zoho
www.zoho.com
Zoho offers a suite of office productivity tools online, including a word processor, spreadsheet program, invoicing tool, presentation creator, web-conferencing functions and calendar organizers.

This list was compiled by the Entrepreneur.com staff, with a major assist from Mikal E. Belicove, author of the 2009 Internet Directory: Web 2.0 Edition.

[via Entrepreneur]

Laid off in the recession and thinking of starting a business? Or just tired of working for someone else?

It’s hard to start a business alone. Aspiring entrepreneurs must tackle an onslaught of questions like what and where to sell, how to effectively market their product or service, how to structure their business — even whether going solo is the best option for them.

There’s no shortage of advice and resources for fledgling entrepreneurs. In fact, the biggest problem is figuring out whom to trust and what resources will be most useful. That involves scouting out what’s available and judging what is worth pursuing. Yes, it’s time-consuming. But one good piece of advice or personal connection can make or break your chance at success.

Here’s a look at some possible places for new entrepreneurs to turn.

Development Centers

Partially funded by the federal government, Small Business Development Centers provide free counseling and help on a full range of issues such as business planning, financing and site location. There are about 900 SBDCs, spread across all 50 states.

The centers employ full-time business counselors, typically former entrepreneurs or M.B.A. graduates, who are well-networked and meet one-on-one with entrepreneurs or direct them to other services and professionals that can help, says Don Wilson of the Association of Small Business Development Centers in Burke, Va.

“Sometimes the most valuable service we offer is telling someone their idea isn’t going to work,” he says.

Many SBDCs host courses, such as FastTrac, an entrepreneurship exploration and planning program developed by the Kauffman Foundation, an entrepreneurship research and advocacy organization. Some SBDCs partner with local business incubators that offer free and low-cost office space and resources.

To find the nearest SBDC, go to asbdc-us.org on the Web.

Score

Need a business mentor with very specific experience or expertise? You might try Score, a nonprofit group of volunteer business executives who counsel entrepreneurs; it’s loosely affiliated with the Small Business Administration.

There are about 11,000 Score volunteers nationwide and 389 offices. The volunteers mentor entrepreneurs long-term or just help with a specific question or need. People who don’t live near a Score chapter can pose questions to a counselor via email at Score.org.

A search tool on the homepage lets users find counselors in their geographic area or with a specific area of expertise. You can read detailed descriptions of the counselors’ professional backgrounds to pick one that suits your needs.

Campus Help

Universities are eager to give students real-world experience in a host of entrepreneurial exercises, including feasibility analysis, business planning and market research. They do so by providing free and low-cost help to local entrepreneurs.

For instance, law students at the University of San Diego advise local businesses pro bono on legal matters such as business incorporation and getting licenses and permits. For $500 to $1,500, student teams at St. Louis University will conduct a feasibility analysis or help write a business plan. Local entrepreneurs also can get their product or service ideas evaluated in the school’s Idea to Product Competition.

Call your local universities’ entrepreneurship programs or business schools, or check their Web sites, to see what services they offer local businesses.

Other Entrepreneurs

An often-overlooked resource for new entrepreneurs is other successful business owners in their fields. Someone looking to start a business should compile a list of the five “smartest” minds in the industry and try to meet with those people face-to-face, says Bo Fishback, vice president of entrepreneurship for the Kauffman Foundation.

“If you think you’ve figured out a place where you can leverage some great value, go to talk to people in the space,” he says. These entrepreneurs — assuming they’re willing to meet with you — can answer questions about the industry and what it’s like running such a business. “The best things that come out of this meeting are introductions to other people who might be interested in helping you,” Mr. Fishback adds. “It’s a very self-directed kind of school.”

Networking Groups

Starting a business can be a lonely experience — if you do it alone. Meeting other entrepreneurs who are in your town, or have similar experiences and problems, can be both therapeutic and educational.

Pretty much any city or small town in the U.S. has a Chamber of Commerce or other business group that hosts networking events, seminars and other resources for entrepreneurs. You also can find groups of business owners in your area on Web sites like MeetUp.com.

More and more business networking is actually taking place online. Though you might not form as close a relationship that way, you are more likely to find people in your industry to share experiences with.

Social-networking sites for start-ups include Sta.rtup.biz, StartupNation.com and Biznik.com. Other sites, such as MicroMentor.org, IdeaCrossing.org, PartnerUp.com and GoBigNetwork.com, can help match entrepreneurs with a business mentor, or even a potential investor.

[via WSJ Small Business] by Kelly Spors

Yesterday I gave a high-level overview of Technorati’s State of the Blogosphere Report for 2008.  Today I want to underscore a few more of the findings about blogging and brands, the growing credibility of blogs, and the active role of bloggers in other online activities.

The research shows that brands make up a major part of bloggers’ online conversations. “More than four in five bloggers post product or brand reviews, and blog about brands they love or hate. Even day-to-day experiences with customer care or in a retail store are fodder for blog posts. Companies are already reaching out to bloggers: one-third of bloggers have been approached to be brand advocates.”

The Technorati research also shows a general sense amongst bloggers that blogs are being taken more seriously as information sources.

37% of bloggers have been quoted in traditional media based on a blog post. Half of bloggers believe that blogs will be a primary source for news and entertainment in the next five years. Bloggers are less bullish on the prospects for traditional media — one in five bloggers don’t think that newspapers will survive the next ten years.

Bloggers are active Web 2.0 participants, using a variety of Web 2.0 tools.

Blogger Participation in Web 2.0 Activities

Bloggers are generally the first to learn about new web technologies and applications, such as RSS and Twitter. On average, bloggers participate in five of the ten Web 2.0 activities listed, with one-third regularly conducting more than seven Web 2.0 activities.

[via Grown Up Digital] by Don Tapscott

If you as a product manager would like to build a user community that will self sustain, here are some tips based on my experience building the foundations of a user community on 3D ContentCentral website that currently has close to 450,000 registered members.

1) What is in it for them? – Have a dead simple value proposition for the users to join your community.  I repeat again – It has to be dead simple to understand. In the case of 3D ContentCentral, product designers got to download free 3D models of supplier components such as cylinders, motors, gears, electrical components etc. that saved them valuable design time that they would otherwise spend modeling these purchased components.

2) Enable sharing – Allow users to contribute to the community whether this is through discussions, add content to the website. Make it interactive. Tap into the wisdom of the crowd. But make the sharing process super easy to use. You need to act as the catalyst to start the interaction and then step out of the way. In the above case, we created a user library that allowed users to easily share 3D models of the purchased components between themselves. All we provided was free disk space and a website.

3) Enable peer recognition – Humans value peer recognition a whole lot more than monetary compensation. Who would not want to be recognized as an MVP by their peers? So enable it – allow users to recognize people whether it be via ratings and reviews or just by allowing people to say send a Thank you note via your community site.

4) Spotlight high performers: Recognize the high performers yourself. Have a spotlight section and recognize them. 3D ContentCentral has a spotlight that recognizes those users that contributed the maximum number of models. But don’t allow this to stagnate. Keep changing the user who gets spotlighted so that everyone knows they have a shot at it. Also ends up to be peer motivation – if he can do it, why can’t I?

5) Listen: Allow users to tell you how you can help them interact better. Listen to their ideas and the make the experience better. User community will use the site in ways you never predicted. But don’t put up a front and say – this is the way you shall use it. Forgo ownership (as long as the site is not being hijacked in illegal or unethical ways), play the role of the catalyst. You will be surprised as to how well the community will police itself and kick the bad guys out – all because of the tremendous value the community is providing them. Stand on the side and watch and step in only when absolutely needed. Again, provide a mechanism for the community to notify you so that you can take action. For example, we had a simple “Report inappropriate content” feature which allowed users to flag bad stuff. And guess what, such reports were not that many. When you do get valid reports of inappropriate stuff, thank the person who notified you and immediately take action whether it is to remove such stuff or kick out the repeat offenders. But use the feather first and the hammer only if absolutely needed.

[via ProductMarketingTips] by Gopal Shenoy

Behind every Twitter account is a person. But some of these people ‘hide’ behind organizational brands, obscuring their persona and therefore reducing authenticity and transparency.

While some brands do a decent job of engaging people on Twitter, many don’t, and one could further argue that brand names and logos, as opposed to full names and user images, are not in the spirit of the Twitterverse.

People Talk to People

Twitter is about people sharing information with other people. So how do one-dimensional organizational brands fit into this mix? When you really think about it, they don’t. As an analogy, when you call customer service, a human answers the phone (eventually) and tells you their name – and you’re not talking to “Sprint” or “Dell” but rather “Steve” or “Danny.”

So, does anyone really want to talk to @DunkinDonuts? Or would they rather talk to Bill Rosenberg, the founder of Dunkin Donuts of Canton, MA, or perhaps the local franchise owner on Capitol Hill, or a disgruntled but funny summer employee punching in at 4am? People connect with people, and so I think the latter.

Twitter is still deciding how to monetize, and one possible approach would be to charge organizations a fee for using the service as a marketing tool. Most brands are not yet tweeting, but selling a premium service might increase Twitter’s profile and suddenly seem like an attractive strategy. I think this would be a mistake from the viewpoint of people who use Twitter.

Twitter may become little more than an enormous number of feeds, mainly full of nothing of interest to you. And while the system is built to be opt-in, the prospect of wading through 100 or 1000 times more junk when you do searches, companies hiring SEO consultants to put key words in front of your face, and seeing @AnimalCrackers at the top of the TwitterGrader list in my local area are unattractive byproducts of this business model. (Alternatively, brands just might not buy in at all.)

No Brands on Twitter

Thinking about what might be best for people, in my opinion Twitter should not only not charge brands for membership, but also ban them altogether. Not unlike Facebook and other sites, every account would represent a person using a real name, location, and picture.

People could still tout their businesses, hobbies, and anything else in their handle, bio, or feed, but in an environment of authenticity and therefore increased trust. Some people will game the system, to be sure; but they will often get found out through the wisdom of crowds, so what’s the point?

New users would find having only real, authentic people on Twitter more attractive. Let’s face it, not many people use Twitter yet, and a company with a trusted brand like IBM could develop a platform with a better GUI and a few more features that my parents would be far more likely to try out, perhaps initially bankrolled as a public service. Twitter is far from invulnerable.
Personalities Might Help Brands

this-space-for-rentI think that authentic and transparent personal Twitter accounts – being yourself in an uncontrived way – may indirectly and intimately influence (I3) organizational brands, because of the level of trust involved in sharing information with someone over the course of time. Many people have increased awareness of the government through talking to me and reading my Twitter feed. But I am not a public affairs professional, nor the official brand of the Department of Defense – just an informed, empowered, and hopefully interesting individual.

Having just one personal account would also streamline Twitter’s user base, structuring it in a slight but possibly meaningful way. Why try to gain ambient awareness via TwitterFeed, when each person associated with an organization is a word-of-mouth advertising device?

Dr. Mark Drapeau is a biological scientist, government consultant, and regular contributor to Mashable.com and other venues. These views are his own and do not represent the official views of any organization.

[via Mashable] by Mark Drapeau

I’ve been fascinated by the analysis of the Obama campaign. In many ways, Obama’s campaign and its success is a big, bright, “LCD sign” of the times. New media has come of age in a very public way.

Most people seem to agree that the campaign used a number of techniques to capture an audience and even inspire the traditionally unenthusiastic. Some of my favorite attributions are:

Audacity – the fact that Obama wasn’t afraid to “redefine his target audience” and go after states like Indiana who this November voted for a Democrat for the first time in 44 years.

Mobilizing Large Numbers and doing it “Grass Roots” – unprecedented fundraising success by generating large numbers of small donations rather than small numbers of large donations to raise more than an estimated $600 million (McCain raised an estimated $250 million).

The Message Consistency – the message never waivered from the idea of being an “antidote” to the status quo.

But perhaps the most obvious and (to a techie like me) inspiring elements of witnessing this campaign was its focus on social technology to support and propel all of the other techniques.

The use of “new media” from friend building on Friendster to the seemingly simple text message proved to be a powerhouse for the campaign, as it extended the concept of “Team Obama” far beyond campaign headquarters literally into the hands of millions of Americans who voted and vocalized with their typing fingers.

For all the small business owners who couldn’t help wondering, wow – can I do that? My answer is Yes you can! (Sorry couldn’t help myself).

In taking a closer look, the technologies used form a rather familiar list:

• Official Web site: http://www.barakobama.com and http://my.barakobama.com
• Text messaging strategy – enabled via collecting phone numbers on a mass scale
• LinkedIn: http://www.linkedin.com/in/barackobama
• Flickr: http://www.flickr.com/photos/barackobamadotcom/
• Facebook: http://www.facebook.com/barackobama
• Twitter: http://twitter.com/BarackObama
• YouTube: http://www.youtube.com/user/BarackObamadotcom
• Meetup.com: http://barackobama.meetup.com/

The list reads like a “who’s who” of social media marketing.

But the real power in these technologies is understanding that the goal is not just to “set up” one tool or another, but to understand each tool’s potential. That potential in the Obama campaign was brought to fruition by:

• having a consistent message
• providing free and open access to “making a connection”
• *always* keeping the tool up to date
• providing pertinent digestible bytes of information that could be read, downloaded, passed on
• leveraging the sheer quantity of enthusiasts and supporters on each tool to disperse messages almost instantly across an unbelievably wide, new network of venues and communities that hasn’t been seen since the invention of television.

Think about the leverage that a database of 948,000 people on MySpace and 3.1 million people on Facebook provides when you have a message to communicate (and consider that vs. McCain’s 221,000 on MySpace and 600,000 on Facebook).

As you think about your business and consider the challenge to build brand, generate buzz and stay on the radar as a small business owner with limited time and a limited budget, there are some very simple lessons to learn here:

1. everybody needs a team. Whether you’re trying to build a team of millions of voters or a few thousand supporters of your business, build a team by building a venue for them to get involved. Even the simplest involvement can be powerful.

2. email, the Web, and cellular technology have created an unprecedented venue for that involvement. Know who should be on your team and know the different ways they like to be involved.

3. Use wisely. Learn how these technologies work and learn by example how they can be leveraged to build a community of supporters for you.

This is an advantage that won’t last forever. As businesses gain competency in these techniques and learn to invest wisely, these techniques will slowly become standards rather than competitive advantages.

But it is possible for a growing small business to build a strategic, cost-effective and impactful social media campaign. As “Team Obama” has shown – yes you can.

Another great article about Obama’s Viral Marketing in TIME MAGAZINE.

[via Inc Magazine] by Maisha Walker

Chris Sacca is one of Google’s Principals for New Business Development. Here he blogs about how to get noticed, if you are interested in working with Google, Inc.

I am on the front line of inbound business proposals. I would gather I see 40-50 per day. The launch of Google Talk has probably added another 15-20 per day.

So, as I sit with trepidation considering how many emails I have flagged for follow-up in my inbox on this Sunday afternoon, I thought I would take a minute to type out some hints that will make it easier on both of us and increase the likelihood that your company and mine will get some business done. These are in random order and I might expand the list as time goes on. As always, your comments are welcome. Anything I missed? (Keep in mind, this is my personal blog and nothing herein is approved by my employer.)

Email Rules – Phones are very yesterday. Voicemail is so broken. Until someone can really make it easy for me to extract a number from a voicemail, file the message away for later, label it, quickly find it again, search over it, forward it, reply at my convenience, etc etc, I am going to stick to email. Email is awesome (especially Gmail). It allows me to ensure that I get back to you. It also helps me bring in all the folks within the company whose input would matter on your topic. So, please, please, please – email. If you insist upon calling, you will hear a message saying that I won’t check your voicemail anyway. So, before you think me rude, I implore you to please send email.

Thesis Statements – Lead with what you want. Please, put it in the first sentence or two. Just tell me how we can work together. You can expand on it later, but please don’t make me go too far. This is particularly tough when I have to forward your message to a lot of other execs who are also looking for a thesis statement.

What problem are you solving? – Hand in hand with the thesis statement is identifying the problem you are solving. Many times I have conversations with folks who can’t answer that question. We are obsessive about solving problems that enhance our end-user experience. We are lucky in that the company doesn’t even ask us to make money with each enhancement. We are instead rewarded for the impact we have on users. So, please tell me what about their experience is broken now, and how we can fix it together. (By the way, we are very humble about this and realize there are myriad ways to improve the experience. Just help us by being specific.) Also, please keep in mind that we try to solve big problems. Huge problems. Problems that affect millions and millions of users everyday. In that light, some of your niche proposals may be cool, but it often comes down to a matter of prioritization for us.

Differentiate – Tell me right away why you guys are different and what comparative advantage you have on the market. Why are you the best to help us? 90% of the time we realize that we would like help in a space, but we need help finding who is best positioned to be our partner. Kick that off right away and accelerate the process.

Follow-up – Following up by repeat email is perfectly fine with me and may often help if I have fallen behind. When doing so, please propose a concrete next step. That said, what doesn’t help is when you go over our heads to other execs. At the end of the day, those random emails to the big guys come right back to me and just leave me a little less excited to collaborate. So, don’t be afraid to ping me by email if need be.

Google is Bottom-up – That last point reminds me that Google buying/partnering decisions are made bottom-up. Meaning, product managers and engineers are your ultimate clients. Sure the deals may be signed by VPs, but they are just endorsing the recommendations and leadership taken by the PMs. Our executive team truly empowers folks here to get done the deals needed in their spaces. You want to partner with Google Talk? Our CEO is not going to drive that. The Product Manager for Google Talk will be your guy. So, my advice is to avoid shooting for a meeting with a bigwig and instead, know your audience. I assure you that your deal will get done faster.

Meetings aren’t always necessary – Often, vendors are in a rush to meet in person. They want to bring a big team in to press the flesh. I went along with this for a long time and soon saw my schedule descend into gridlock. Truth is, meetings can be inefficient. Let’s start with email. Send us a deck. Maybe next we can do  a brief call. There is no need to hold a meeting with me to build a relationship. I swear I have done business over instant messaging networks.

NDAs aren’t a helpful start – As an IP company, NDAs can be frightening. Asking us to sign one before we are really getting into the nitty-gritty of a partnership will likely grind things down. I will ask you to just not share anything with us that is confidential. I think NDAs have just become automatic in the Valley. However, when people stop to consider them and the pitfalls, they realize they can be superfluous in many instances.

Lead with engineering – I would rather have a meeting with technical people in the room than just business people any day. (Note: This is a statement against self-interest as I am only a wannabe geek and am not an engineer by background.) At the root of 99% percent of our partnering decisions is evaluation by an engineer(s). We like to dive into the nuts and bolts of what is currently broken, how we will fix it together, and what that collaboration will look like, all with specificity. A deep technical understanding on both sides is a precursor to starting any conversation about who pays whom, etc. So, thanks in advance for bringing your smart people into the loop with our smart people.

PR is a distraction – As a matter of principle we tend not to do PR with our partners. Truth is, I think PR is just a distraction. I know what it feels like to be a start-up and craving some public awareness. I have definitely been there and can sympathize. However, PR can be  very empty and doesn’t add much concrete value to anyone. Focusing on building something cool that users will really dig is the best path for both of us to succeed. Believe me, when that happens, your company and mine will get all the exposure we could want, and more. So, let’s avoid the PR discussion for now and just concentrate on making cool stuff work. If it rocks, the world will know soon enough.

Threats don’t work – A surprising number of people write to me saying “If you do not act in 5 days I am taking this to Microsoft  . . . ” or “This note will be forwarded to Terry Semel . . . ” I am very inclined to let those proposals go. To me, partnerships are as much about the partner as they are about the technology. I am not psyched about working with people who want to coerce me into action. Microsoft and Yahoo are both awesome companies, with solid engineers. They are both tackling big problems and having a lot of success with many pieces. I think each of us has our strengths, and, in the end, it might just be possible that one of them might make a better partner for you. While I wouldn’t seek your exclusivity upfront, please give me a break on the threats. I would rather you spend that energy on explaining why Google is uniquely positioned to make a great partner for you. Thanks.

Don’t assume we have thought about X already – One of the most entertaining things for me to do is read the blogs and see how much credit folks give us for our alleged next moves in a particular area. They presume we have a big honking master plan document somewhere and have the next few years set forth step by step.  Truth is, we are constantly learning. We tend to launch early and launch often. However, this doesn’t mean we have it all figured out. You have a killer idea for us? Are we missing the big picture? Can you help us? Fire away. For instance, you guys who have been thinking about VoIP for years and years, what would you do if you were Google, and how can you work with us to get that done?

Consider working for us – If all of the above comes instinctively to you and you have got lots of fabulous ideas, experience getting things done/built, and are looking for a fun environment in which you can shape/make decisions affecting millions of Internet users, then I strongly urge you to come work for us. Check out our jobs page and shoot me an email if you find anything interesting.

Bottom line is that I/we want to work with you and your company! Partnerships are an essential part of our strategy and have been the impetus for massive value creation at Google. We humbly admit we can’t begin to accomplish a fraction of what we would like to without teaming with others. That said, as you can imagine, we are beyond busy, so I beg your forgiveness if sometimes I am not able to get back to you on a timely basis. Hopefully keeping all of the above in mind, we will get more done together.  So, send those proposals and let’s do some cool deals! Thanks.

[via WhatIsLeft.org] by Chris Sacca

Take a visual look into how Boomers, Gen-X, and Gen-Y communicate – and how.

Boomers had it pretty simple back in their youth. Want to connect with your friends? Write them a letter, give them a call or go and see them.

Gen X-ers had a little more fun. They could’ve emailed each other over 28.8 or used their pagers to send 1-sentence messages back and forth.

Here’s what Generation Y uses to stay in touch.

To an outsider, it can be a confusing to understand how Gen Y uses those channels just to talk to each other. After all, Boomers just had three channels and they made friends just fine.

To put things in context, here’s what my communication habits are like and how I use the above.

Looking at that chart makes me envy my father’s generation. They didn’t have to worry about drunk texts. Or having personal information all over the internet.

Honourable mentions for Blackberry PINs and Twitter.

[via TheMarketingStudent] by David Fallarme